Get Answers to All Your Questions About STANIOSINDUSTRIAL.COM.
Our goal is to make it as easy as possible for you to find the information you need. Please see below for the most common questions. If you do not find what you are looking for, please feel free to Contact Us.
MY ACCOUNT
Creating a Customer Account
1. Click Account and then click Register in the top right corner.
2. Fill out all the required Create Account fields on the form.
3. Click Create Account. You will then be taken to the My Account page.
Signing into Your Customer Account
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Click Account and then click Sign In in the top right corner.
- Enter the email address and password for your account, then click Sign In.
Customer Account Features
Once logged into your account, you can access features unavailable to guests. These include:
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Order Messages
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Viewing Orders
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Reordering Products
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Return Requests
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Address Book
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Stored Payment Methods
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Wish Lists
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Account Settings
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Recently Viewed Products
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Store Credit
Resetting Your Account Password
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Click Account and then click Sign In in the top right corner.
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To the right of Sign In, click the Forgot your password? link.
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Enter the email address associated with your customer account, then click Reset Password. If a valid email address was submitted, you will see a "Thank you" message.
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Within five minutes you should receive an email with the subject line, Password change request for [Store Name]. Click the link in that email.
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Enter your new password twice, once in the New Password field, and a second time in the Confirm Password field, then click Continue. You should see "Your password has been successfully updated."
ORDER
Has My Order Shipped?
Click Account and then click Sign In in the top right corner to login into your account to check your order status.
How Do I Change Quantities or Cancel an Item in My Order?
Click Account and then click Sign In in the top right corner to login into your account to view your order. Then click the change quantities / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How Do I Track My Order?
Click Account and then click Sign In in the top right corner to login into your account to track your order. A shipment notification will be emailed and/or SMS once shipment has processed.
My Order Never Arrived. Please Help!
Click Account and then click Sign In in the top right corner to track your order status. Be sure that all the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please Contact Us.
An Item is Missing from My Shipment. Please Help!
Click Account and then click Sign In in the top right corner to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please Contact Us.
My Product is Missing Parts. Please Help!
Click Account and then click Sign In in the top right corner to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please Contact Us.
When Will My Backorder Arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Do You Offer Free Shipping?
Free shipping is offered to US customers only. Orders over $1,000 are eligible for free shipping.
What is the Return Policy?
Please see our Return Policy for complete details regarding our return policy.
COMPANY PRINCIPLES
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low to provide you the best deal-every time!
Terms & Conditions
Please view our Terms & Conditions for complete details on rules and regulations for the use of Stanios Industrial Supply Company's Website
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
Our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
PRICING AND BILLING
Do I Have to Pay Sales Tax?
You are only subjected to pay sales tax if you are located in Illinois.
I Have a Question on My Charges?
Click Account and then click Sign In in the top right corner. Enter the email address and password for your account, then click Sign In. Please review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please Contact Us.
I Need a Copy of My Receipt/Invoice?
Click Account and then click Sign In in the top right corner. Enter the email address and password for your account, then click Sign In. Please review your orders and print respective invoices and/or order receipts.
When Will My Credit Appear on My Account?
Credits usually take 7-10 business days from the time we receive your item(s).
When Will My Credit Card be Charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
INTERNATIONAL SHIPPING
Do You Ship to My Country?
Please click Account and then click Register in the top right corner to create an account. During the registration process we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are My Payment Choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When Will My Order Ship and What are My Shipping Charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the Return Policy?
Please see our Return Policy for complete details regarding our return policy.
BUYER’S GUIDE
How Do I Buy a Gift Certificate?
Gift certificates are available for purchase on our website valuing from $5 to $500 with a 1-year expiration. Please navigate to Gift Certificates under Customer Help at the bottom of the webpage.
How Do I Find My Product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to Contact Us.
How Do I Navigate the Site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to Contact Us.
How Do I Use a Coupon Code and/or Redeem a Gift Certificate?
Within the order summary section please enter your Coupon/Gift Certificate code and click APPLY.